Customer Experience Management

وصف الدرس

Customer experience (CX) is the art of creating memorable interactions that turn customers into loyal advocates. Learn how to design outstanding customer journeys and foster brand loyalty using customer psychology, digital innovation, data insights, and AI technologies.CX is fast growing and highly regarded skillset. you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.

Who Is It For?​

- Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles ​

- Entrepreneurs and career changers building customer-first businesses ​

- Front-line employees and early-career professionals who want to move into customer strategy and experience leadership ​

- Students who want to explore customer experience management before advancing to degree-level study